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Terms and Conditions

SIGNING UP AND SUBSCRIBE

Signing up will not only make your shopping experience faster and be able to get our latest updates that you would not want to miss. Be sure to give us your current and accurate information. Don't worry, your information will be kept privately.

Enjoy the benefits as a member! Such as: saving your address, so you can make your checkout process faster at every transaction.

You can also manage your account, change your address, and review your current order. Of course, your information will be kept privately.


ORDER HANDLING

You can order any of our products as long as they are still available.

Products in high demand may be sold out really quickly, so please note that adding items to your shopping bag does not mean the items are reserved for you - you will have to check out properly to make sure you purchase the product.

Once you have checked out, you may not add more items to your shopping bag. We cannot modify/add products for you, you will have to make a new order again if you do not want to pay double shipping fees.

Reservations for any of our products are not permitted.

We reserve the right to not process your order if we are unable to validate your payment due to reasons such as different account holder's name or incomplete payment.

We also reserve the right not to process your order, if the product is out of stock or the system fails/errors, in this situation we will refund your payment completely.


PRICING RULE

Prices shown on our webstore are in Indonesian Rupiahs (IDR). Prices may change without any notifications.


PRODUCT COLOR

We have tried our best to give the most accurate colors on the computer screen. But due to different monitor displays, the colors may appear differently.


PAYMENT & CONFIRMATION

Payment can be made via Bank Transfer

Payment should be made strictly in 24 hours (1 day) after checking out. We will automatically send an invoice with the details of your order via email. You have to confirm your payment at our webstore to validate your purchase.


COMMERCIAL USE

This site is not for any commercial use. You may not copy, display, reproduce, publish, create derivative works and sell any content or products within this site.

You are prohibited to use our content for any advertising use/commercial use for your own site.


AGREEMENT AND COMPENSATION

You agree that you will be responsible for your activity in this webstore. If we notice that you were involved in prohibited activities or violations of our terms and conditions, we may deny your access to this webstore on a temporary or permanent basis.

If you violate terms and conditions and we take no action against you, we will still be entitled to use our rights in any other situation where you violate the terms and conditions.

We are not responsible for losses that are not caused by our faults or indirect losses caused by shipping companies or force majeure. We will be responsible for your losses only if we violate our terms and conditions.

You agree to compensate us fully, defend us and hold us IvoryWhite harmless immediately on demand, its directors and officers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any violation of the terms and conditions by you including the use by any other persons accessing this site using your internet account caused by your action or inaction.


Shipping Rules & Restrictions

IvoryWhite is not responsible for any risks of losing after the shipping company delivers to your address.

Customers are responsible if the shipping company can't deliver the goods on time due to an incomplete address, no recipient at the address, or the recipient rejects the goods.

If the goods are returned to us, customers are obligated to pay the shipping fee one more time if the mistakes are due to the customer's conditions.

If any shipping errors are coming from IvoryWhite, we guarantee that we will give free shipping to the customers.


Exchange & Return Policy

IvoryWhite allows a one-time exchange for items purchased in the wrong size or color if returned within 3 days after the package is received. Before returning the items, please make sure the product is new, undamaged, unworn, unwashed and in complete condition (hang tags and labels are intact).

Please note that the customers will bear the shipping costs for exchanging items in the wrong size or color (not IvoryWhite mistake).

After the return application is made, the buyer must include the return receipt to our customer service for a maximum of 3 days from the return application first made. if more than 3 days we do not receive it, then is not IvoryWhite responsible for processing the return.

Products in promotions, special offers or fall into the discount category are non-refundable or exchanged. IvoryWhite is not responsible for the exchange of goods caused by the fault of the other party.


Defect & Wrong Order

If you receive a defect / wrong product sent by mistake, please contact us within 3 days after the package is received. Do not wash or use the product, and make sure the product is new, unworn, unwashed, undamaged and in a complete condition (do not remove hang tags, labels, etc).

IvoryWhite will cover the delivery costs for faulty items/wrong items sent by mistake. If your product is out of stock, we will refund your purchases in full. Refunds will be processed maximum in 7 x 24 hours.

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